BUSINESS ANALYST & SOLUTIONS IMPLEMENTATION CONSULTANT
OVERVIEW
This is a client facing role reporting into the Solutions
Implementation & QA Manager.
As a Business Analyst & Solutions Implementation Consultant for
Enclude?s CRM cloud offerings and services, you will be working
closely with the client to deliver high-quality solutions. You will
lead on business requirements gathering and with solutions design and
implementation. This is an exciting opportunity to join a team of
committed professionals to deliver CRM solutions to non-profit
organisations. It also provides tremendous opportunities for
professional development and to work with the latest technologies and
further your Salesforce certifications.
DUTIES AND RESPONSIBILITIES
BUSINESS ANALYSIS AND SOLUTIONS DELIVERY
* Engage with the client and other key stakeholders to understand
high-level business objectives and priorities
* Work with the client and other key stakeholders to assess and
understand detailed requirements/user stories with acceptance criteria
* Translate verbal requirements into functional specifications
* Collaborate with the technical architect and solutions manager to
produce a solution design
* Configure and implement a variety of Salesforce solutions and
components, to deliver creative and effective business solutions
* Work closely with the technical architect and solutions manager to
ensure that the technical build suits the customer requirements
* Work closely with the project manager to ensure that the client
understands what is being built and the fit with requirements
* Assist with test plan design and coordination of testing with end
users
* Follow the agreed implementation plan and ensure that deliverables
adhere to quality standards
* Review, assess and agree all solution design changes with the
technical architect and solutions manager
* Create and maintain documentation on processes, and other
documents for the successful implementation and handover to clients
and the Support team
* Create user manuals and training materials
* Assist and input to post implementation support
* Provide handover to the Support team
* Work closely with the project manager and team members and
relevant stakeholders to ensure that all project requirements,
deadlines, and schedules are on track
* Meet with team members and stakeholders to identify and resolve
issues
CLIENT AND PRACTICE SUPPORT
* Provide support with the management and ongoing development of
client relationships
* Work with colleagues to take client feedback to enhance the client
offering
* Develop a deep understanding of Enclude product offerings
* Keep up to date with new Salesforce CRM features and functionality
and provide recommendations for process improvements
* Develop and apply sectoral and functional expertise to enhance the
value offerings to clients
* Help with pre-sales activities to secure new projects and clients
* Promote Enclude?s products and services
* Promote enhancements and new features to clients
OTHER DUTIES
* Attend staff meetings
* Any other tasks, consistent with your position, as requested by
the Solutions Implementation & QA Manager.
REQUIREMENTS
ESSENTIAL
* Salesforce NPSP consultant certification
* Experience with Salesforce configuration
* Experience consulting on Salesforce implementations
* Proven work experience in a business analyst/consultant role
* Strong analytical skills, good attention to detail and the ability
to demonstrate creative solutions
* Strong consulting skills with good conceptual understanding of
business systems and Client Relationship Management (CRM) solutions
* Demonstrated success in designing and configuring client facing
solutions
* A suitable business management / Computer Science, Software
Engineering, MIS or equivalent preferred
* Strong presentation and communication skills
* Ability to build rapport with a proven ability to work with
internal and external stakeholders in a constructive and approachable
manner
* Excellent verbal and written communication skills
* Highly proficient in spoken and written English
* Excellent problem-solving, listening, and questioning skills
* Excellent interpersonal skills and ability to connect with system
users in a wide variety of roles and with varied technical skills
* Highly organised, good time management skills, with ability to
handle multiple tasks with excellent attention to detail
* Ability to work as part of a team
* An interest in and commitment to the ethos and work of Enclude
* Permission to work in the Republic of Ireland
DESIRABLE
* Non-profit sectoral knowledge and experience
* Understanding of common business processes for non-profits
* Experience with other CRM software
WHAT WE OFFER
* A flexible, hybrid working environment - our teams split their time
between our office in Smithfield and their homes.
* Salary scale ?**Apply on the website**,**Apply on the website**
- ?**Apply on the website**,**Apply on the website** p.a.
* Excellent learning and development opportunities ? we actively
encourage and support our teams on their learning journey with
certifications in Salesforce and other tools. There are good
opportunities to develop a career path within Enclude.
* The opportunity to help a range of charities across Ireland
progress in their missions.
* You?ll be part of a friendly, supportive, and collaborative team
who recognise the impact technology can have on charities and who want
to use their skills in this area to help make a difference.
APPLICATIONS FOR THE POSITION MAY BE MADE BY SENDING A CV WITH COVER
LETTER CLEARLY DEMONSTRATING RELEVANT EXPERIENCE AND SUITABILITY FOR
THE ROLE TO **APPLY ON THE WEBSITE**
* Closing date for applications: **Apply on the website**th November
**Apply on the website**
* First round interviews are scheduled: **Apply on the website**nd
November **Apply on the website**
Find out more about Enclude by visiting us at
We need : English (Good)
Type: Permanent
Payment:
Category: Others
